RETURNS & REFUNDS
We hope you are more than satisfied with your new order. If for some reason a product does not meet your requirements, you may return it free for a refund within thirty (30) days of receipt.
Returned items must be in a new and unused/unworn condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged.
We suggest you keep all packaging until you have made your final decision to purchase and keep your order.
EXTREMELY IMPORTANT: Items must be returned in the original packaging, with original labels.
HOW TO RETURN ONE OR MORE ITEMS:
STEP 1: CONTACT US
Contact our customer service at the below email and remember to specify the address for the pick up of the returned items: firstname.lastname@example.org
Our team will then contact you with further instructions.
STEP 2: PREPARE THE GOODS AND THE ORIGINAL PACKAGE
Prepare the BOX with the items that you wish to return. You can use the same box that were sent with your original goods.
Print the pauthorized return document provided via email from by Customer Service department and insert it in the box together with the goods.
Please print and attach the below return shipping label to the box:
Biemme America - Canada & World (excluding USA)
Montreal, Quebec, Canada,
Biemme America - USA Only
1197 Main Street
Champlain, NY, USA
STEP 3: FREE SHIPPING
Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels, box is closed and correctly labelled with the return address and the RETURN FORM printed and placed inside the box), we will organize pick up from your address at our own expense.
EXTREMELY IMPORTANT: Returned items must be in a new and unused/unworn condition. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged. If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.
STEP 4: REFUND
When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned.(Please notice that we cannot return you the shipping cost of your order).
The refund will be processed after the returned item has passed our quality control check.
Please note that refunds can only be credited to the same credit card (or PayPal account) used for the original purchase.
The refund process can take 7-10 days from receipt of your goods, depending upon the credit card used for payment.
We thank you in advance for following the return instructions above thoroughly.